Working & Volunteering
Full-time, permanent post based in Central London, WC1
Salary: To be discussed at interview
Responsible to: Head of Collections
The Wiener Library is the world’s oldest Holocaust archive and the home of Britain’s largest collection of published and unpublished works, documents and photographs relating to the Nazi era.
We are seeking a proactive Reader Services Librarian to join the Collections Team. For someone with an interest in User Experience (UX) this is an exciting opportunity to positively change the way our reading room operations support access to Britain’s foremost collection regarding the Holocaust, its causes and consequences. As we are a small organisation we are looking for someone who is a good team player willing to be involved in other projects as necessary.
Main Duties and Responsibilities
Reader Services Librarian is responsible for all aspects of the delivery of the Library’s public services, ensuring an excellent standard of customer service.
- To lead the day-to-day management and development of reading room services and work with the Head of Collections to transform the service to an industry leading service mode
- To oversee enquiry, access, membership, and circulation activities within the Library, and be responsible for the administration of user records and reciprocal access schemes
- To manage the Library’s Enquiries Desk Service and be responsible for the training of all Library staff in their user services duties
- To develop, document and maintain appropriate library operational procedures and policies, and ensure colleagues are consulted and updated appropriately through team and individual meetings, briefings and other appropriate communication channels
- To supervise study space within the Library, including monitoring usage and service standards and collating statistics as required, and for the provision of signage, user services guides and web information
- To provide research advice and guidance for students, researchers and visitors on using the Library’s resources, services and facilities
- To actively engage with users to promote the service and to gather feedback, and actively contributes to the development of the service
- Work with the Senior Management Team (SMT) to ensure that the Library has a friendly and welcoming environment and atmosphere that is conductive to researching, taking into account the needs of a broad range of users, identifying areas for service improvement
- To support the document delivery service
- To assist as necessary with organising and staffing other public events, such as lectures
- To attend and represent the Library at external meetings and events as necessary
- To manage and supervise volunteers, interns, and work placement students
- Any ad hoc tasks as required
- Graduate degree in library or archive studies or equivalent experience
- Proven experience of effectively delivering public services in a higher education or research setting, and of producing clear user services guides
- Demonstrable knowledge of best practice and innovation in service delivery in a library and information context
- Knowledge of the administration of library membership, user records, reciprocal access schemes and inter-library loan
- Experience with library management systems
- Excellent communication skills, both written and verbal, attention to detail
- Excellent administrative, organisational and planning skills
- Ability to work unsupervised and under pressure
- Ability to manage time and workload effectively
- Confidence and experience adapting to a rapidly changing IT environment and reading room IT hardware (scanner, microfilm reader, photocopy) including proficiency in MS Office packages
- Knowledge and experience of digital preservation best practice and Data Protection issues
- Empathy with or interest in the Library’s subject area
- Experience of working in a small team as well as self-motivated
- Experience of working with key performance indicators
- Experience of the not-for-profit sector
- Additional language skills, preferably in German
- Experience of supervising volunteers
You may be asked to carry out other duties as may arise from time to time including evening work. You will be required to act in accordance with the provisions of the Health and Safety at Work Act 1974 to take reasonable care for the health and safety of any person who may be affected by your acts or omissions at work.
Applicants must be able to demonstrate their legal right to work on the UK. Please note that The Wiener Library cannot apply for a Certificate of Sponsorship for this post under Tier 2 of the UK Border Agency’s Points Based System.
How to apply
To apply, please send a full CV and covering letter outlining your experience to:
The closing date for applications is Friday 23 March
The Wiener Library has a strong tradition of working with volunteers. Our volunteers are vitally important to us as an organisation and we could not achieve what we do without them.
Our roles offer people of all ages, abilities and backgrounds the chance to gain new skills and knowledge. Many of our volunteering roles, including social media assistants, bloggers and event assistants, are designed to be flexible and fit around your studies, training or job, making them ideal for younger volunteers. All of our roles allow volunteers the chance to gain experience in many aspects of Library life.
If you would like to find out more about what different volunteering roles at the Library involve, and the kinds of skills that you can acquire through volunteering at the Library, please read through the role descriptions below.
We are currently recruiting for the following volunteering roles:
Please contact our Volunteer Coordinator, Chloe Turner at email@example.com to register your interest for any of these roles.
We are currently recruiting a team of Volunteer Bloggers to contribute regularly to The Wiener Library Blog by writing articles about significant anniversaries, Library events, reviews of books/films or current issues relating to the Library.
We are currently recruiting a team of Volunteer Book Reviewers. Due to the academic qualifications required for the role we are recruiting by application.
We are looking for reliable and friendly volunteers to help set up and welcome visitors at the Library’s programmed events.
The Wiener Library is looking for enthusiastic and reliable volunteers to photograph some of the Library’s events and items from our collection as required.
We are currently recruiting for motivated and committed volunteers to help us put together content for our social media channels (Twitter, Facebook, YouTube, Instagram), with a primary focus on Twitter.
We are looking for committed and enthusiastic volunteers to guide members of the public round the Library’s basement archives.
We are particularly looking for volunteers who are fluent in German, but welcome volunteers fluent in other languages represented in our collections as well including Polish, Hungarian, and Hebrew. You will be translating PDFs of the Library’s original collections into English.
What skills and experience will you gain?
- Developing your written language skills and translation skills
- Attention to detail
- Working to a deadline
- Knowledge of the Library's unique collections
Translation experience desirable but not essential.
The Wiener Library welcomes requests to undertake short-term work placements or work experience projects of up to two weeks. We currently have a waiting list for these short-term placements; for more information and to register your interest, please contact our Volunteer Coordinator, Chloe Turner at firstname.lastname@example.org